Bowerbird Games handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply. This page explains what is collected and why, in plain terms.
What is collected
- Contact details: your name and email address, and a phone number if you provide one.
- Order details: delivery and billing address, and what you ordered.
- Messages you send through the contact form or by email.
- Basic technical information, such as IP address and browser type, kept in server logs for security.
Bowerbird Games doesn’t store your full card details. Payments are handled by Stripe.
How it is used
- To process and deliver orders, and to answer your questions.
- To send order confirmations and updates.
- To meet tax, accounting and legal obligations.
- To keep the site secure.
Bowerbird Games won’t send marketing emails unless you’ve asked for them, and you can opt out at any time.
Who it is shared with
- Stripe, to process card payments. See Stripe’s own privacy policy.
- Amazon Web Services (SES), which delivers transactional emails.
- Couriers, so they can deliver your order.
- The hosting provider, which stores the site data.
- Accountants or authorities, where the law requires it.
Some of these providers may store data outside Australia, including in the United States. Reasonable steps are taken to make sure they handle it appropriately.
Cookies and analytics
The shop uses cookies needed for the cart, checkout and login. No advertising trackers are used, and any analytics are privacy-friendly and don’t build profiles of individual visitors.
Keeping it safe, and how long it is kept
Reasonable steps are taken to protect your information. Order records are kept for as long as needed for tax and legal purposes (generally at least five years), then delete or de-identify them.
Access, correction and complaints
You can ask to see or correct the personal information Bowerbird Games holds about you by sending a message through the contact form. If you have a privacy complaint, contact Bowerbird Games first and it will respond promptly. You can also contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
Questions about privacy? Send a message through the contact form.